Refund and Returns Policy

At Fovergarden, we want every customer to feel confident when purchasing from us. While we take the utmost care in sourcing, packaging, and shipping our products, we understand that issues may occasionally arise. This Refund and Return Policy explains the conditions under which returns, refunds, and replacements are available.

Return Policy

If you encounter an issue with your order after receiving it, please contact us immediately so we can resolve the matter promptly. In most cases, providing a photo of the product and packaging will help us review the situation quickly.

Please email:  fovergarden@gmail.com  with:

  • Your order number

  • A clear photo of the affected product(s)

  • A short description of the issue

Please note: We are not responsible for problems caused by extreme weather, neglect, improper care, unforeseeable acts of nature, or failure to follow USDA hardiness zone recommendations.

Return Conditions

We accept returns under the following conditions:

  • The product is new, unused, and in its original packaging.

  • The product is defective upon arrival.

  • If you are not satisfied with the product, provided it remains intact, undamaged, and in resellable condition.

Important: All seeds and live plant sales are final. Due to their perishable nature, seeds and plants cannot be returned for a refund. However, we will carefully review each case individually to provide the best support and determine whether a replacement or store credit may be issued.

Return Period

  • You have 30 days from the date of delivery to request a return.

  • If live plants arrive damaged or fail to thrive, please email fovergarden@gmail.com within this 30-day window with your order number and supporting photos.

  • Once your case is approved, we will process a refund, replacement, or store credit depending on the situation.

Refund Policy

  • Refunds are issued to the original payment method (typically your credit card).

  • Please allow up to 30 business days after we receive and inspect the returned merchandise for the refund to be processed.

  • If live plants arrive damaged, notify us within 30 days of receipt with photos of the plant, its packaging, and the included plant label. Include your order number, product description, and your shipping details for faster resolution.

Return Period Extension

During certain times of the year (such as the holiday season), you may be eligible for an extended return period. Please contact us at  fovergarden@gmail.com for details.

methods.

1.

Order the product and specify the delivery method

2.

You will receive an order confirmation message

3.

Wait for your order to arrive

4.

Pick up your order at the checkout area

FAQs

My order hasn't arrived yet. Where is it?

A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.

It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.

Do you deliver on public holidays?

If that’s what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.

It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that’s what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.

It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.